Store Customer Experience Specialist

SmartRecruiters, Inc.; Morton (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative for our Morton, IL location. You will greet customers, handle orders, and resolve inquiries with a friendly, efficient approach.

This full-time role requires accurate cash handling and the ability to multitask in a busy store environment. You will maintain store cleanliness, assist with product assembly, and collaborate with teammates to meet daily goals.

Qualifications

• Excellent communication and empathy when dealing with customers.
• Ability to handle cash transactions accurately and securely.
• Willingness to work varied shifts, including weekends/holidays.

Responsibilities

• Answer incoming phone calls and take orders accurately and professionally.
• Provide exceptional customer service and resolve issues promptly.
• Process cash and credit card transactions with precision.
• Prepare and assemble products per specifications.
• Maintain a clean, organized, and hygienic work area.
• Collaborate with team to ensure smooth operations during peaks.
• Assist with cleaning and sanitation tasks as required.
• Lift up to 25 lbs. as needed in daily operations.
• Demonstrate problem-solving and resilience in challenging situations.

Skills

Strong communication

Customer service mindset

Basic math

Multitasking

Team player

Flexible shifts

Positive attitude

Education

High school diploma or equivalent

Job description

SmartRecruiters, Inc. is seeking a Customer Service Representative for our Morton, IL location. You will greet customers, handle orders, and resolve inquiries with a friendly, efficient approach.

This full-time role requires accurate cash handling and the ability to multitask in a busy store environment. You will maintain store cleanliness, assist with product assembly, and collaborate with teammates to meet daily goals.