Customer Service Representative

Kennicott Brothers Company; Chicago (IL); On-site; USD 15,000 - 25,000; Part time

Job summary

Paycom - ATS in Chicago, IL is seeking a part-time Customer Service Representative to deliver exceptional service to house accounts, handling phone and walk-in inquiries with a focus on satisfaction and accurate information.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma or equivalent is required, with CRM/POS experience considered a plus.

Qualifications

• Experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience with CRM, POS, and Microsoft Office is a plus.
• High school diploma or equivalent is required.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers.
• Assist customers with transactions, orders, and purchases for a smooth experience.
• Build and maintain positive relationships to encourage repeat business.
• Record customer feedback and share insights with sales/product teams.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Microsoft Office

Job description

Job Details: Job Location: Chicago - Chicago, IL 60622, Position Type: Part Time, Salary Range: $18.00 - $18.00 Hourly, Job Shift: Day,

We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.

Key Responsibilities:

• Customer Service and Support:
  • Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
  • Handle customer service inquiries providing accurate information and solutions to problems.
• Sales Support and Transaction Processing:
  • Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
  • Supporting the customer experience in partnership with the branch as needed.
  • Capture potential quantity discount upsell opportunities during customer interactions.
• Customer Relationship Management:
  • Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
  • Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.
• Record Keeping and Administration:
  • Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
  • Prepare and manage documentation related to customer accounts and transactions.

Qualifications:

Requirements:

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
• High school diploma or equivalent.