Omnichannel Customer Support & Campaign Specialist

Egreenservices; Iowa City (IA); On-site; USD 66,000 - 99,000; Part time

Benefits offered by this job

Growth structured

Mentorship

Flexible part-time schedule

Job summary

Procter & Gamble in Iowa City seeks a Customer Support Specialist to own a select set of accounts and drive customer journeys. You will work with finance and sales to translate data into action, lead omnichannel initiatives, and deliver a practical territory plan for the team.

With a focus on mapping customer experiences and effective communication, you will mentor teammates and help the group achieve measurable improvements in CSAT while navigating a supportive, growth-oriented environment.

Qualifications

• Customer Journey Mapping experience
• Public Speaking curiosity
• CSAT reporting
• Project management capabilities
• Ability to adapt to evolving business needs

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Pitch the team-oriented offering to buyers who haven't heard of us yet
• Discuss numbers with finance and then align vision with prospects
• Promote Omnichannel Support adoption for the IA team
• Provide the Customer Support Specialist crew with a practical territory plan

Job description

Procter & Gamble in Iowa City seeks a Customer Support Specialist to own a select set of accounts and drive customer journeys. You will work with finance and sales to translate data into action, lead omnichannel initiatives, and deliver a practical territory plan for the team.

With a focus on mapping customer experiences and effective communication, you will mentor teammates and help the group achieve measurable improvements in CSAT while navigating a supportive, growth-oriented environment.