Customer Support Specialist

Energy Innovation Corp; Fort Worth (TX); Hybrid; USD 69,000 - 102,000; Full time

Benefits offered by this job

Hybrid Fort Worth office

Generous PTO

Job summary

Shopping Solutions LLC is seeking a mid-level Customer Support Specialist in Fort Worth, TX to turn technical support into sales ownership. The role offers a hybrid Fort Worth office, a salary range of $69,000–$102,000, and generous PTO as part of a growth-forward team.

You'll carry the demo from screen-share to signature, onboard new clients, manage events, and keep CRM forecasts honest while collaborating across a collaborative, fast-paced environment.

Qualifications

• 3+ years of mid-level experience.
• Proven reliability for hard assignments.
• Strong eye for quality and consistency.
• Excellent written and verbal communication.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Tune the ad creative to lower cost-per-lead.
• Onboard new sales marketing clients to ensure retention.
• Manage event sponsorships and lead-capture programs in Fort Worth, TX.
• Extract case studies to close stalled deals.
• Maintain CRM data to ensure accurate forecasts.

Skills

Calm under pressure

Reliability

3+ years experience

Quality output

Written and verbal communication

Genesys Cloud

Adaptability

Tools

Genesys Cloud

Job description

Growth is a contact sport at Shopping Solutions LLC, and the Customer Support Specialist we want in Fort Worth, TX plays to win every quarter. Consider it a $69,000 - $102,000 foothold at Shopping Solutions LLC, where 5 years of Technical Support converts straight into sales marketing ownership.

Key Responsibilities

• Carry the demo from screen-share to signature in one sitting
• Tune the ad creative until the sales marketing cost-per-lead drops
• Walk new sales marketing clients through onboarding so they stick around
• Manage event sponsorships and lead-capture programs across Fort Worth, TX
• Pull the quietly-excellent case study that closes a stalled Fort Worth deal
• Keep the CRM honest so forecasts at Shopping Solutions LLC mean something

What You'll Bring

• Calm under the deeply collaborative chaos a mid-level role tends to generate
• The kind of reliability that earns you the hard assignments
• 3+ years that left you with strong instincts and few illustrations
• A keen eye for quality and consistency in your output
• Sharp written and verbal communication, tested under scrutiny
• Familiarity with Genesys Cloud and related tools or frameworks
• Adaptability and resilience when facing shifting requirements

At Shopping Solutions LLC, a wildly-collaborative Fort Worth-based studio, the whole mission boils down to making Genesys Cloud feel effortless for everyone downstream. We hand new Customer Support Specialist hires real ownership early because trust given freely tends to be returned.

Expect $69,000 - $102,000, a hybrid Fort Worth office, generous PTO, and leaders who treat your development as a real priority.

Refreshed minutes ago, this Customer Support Specialist req is wide open and taking applications.

We welcome applications from driven professionals ready to make an impact.