Customer Service Associate

FF Inc; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly rate plus performance bonuses

Paid training and development opportunities

Flexible scheduling

Supportive team environment

Career advancement potential

Job summary

A customer-focused company based in Fort Worth, TX, is seeking a Customer Service Representative to engage with customers via phone, email, and chat. The ideal candidate will possess excellent communication skills and a willingness to learn. This full-time role offers a competitive hourly wage and performance bonuses, with opportunities for career advancement within the organization.

Qualifications

• Candidates should have excellent verbal and written communication skills.
• A high school diploma or GED is required; college experience is a plus.
• Previous experience in customer service or sales is beneficial but not required.

Responsibilities

• Act as the first point of contact for customer communication.
• Educate customers about products and guide them through the decision process.
• Accurately log conversations and sales activities in the CRM.

Skills

Excellent communication skills

Tech-savvy

Curiosity and willingness to learn

Education

High school diploma or GED

College coursework in business

Tools

CRM platforms

Job description

Overview

Located in Fort Worth, TX

Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you!

As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer.

What You’ll Do

• Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat
• Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals
• Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way
• Guide customers through the decision-making process and assist in closing new business opportunities
• Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions
• Accurately log conversations, feedback, and sales activities in our CRM system
• Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach
• Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situations

You’ll Need

• Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally
• A natural curiosity and willingness to learn about our offerings and how to position them
• Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes
• A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus
• Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidates

What You’ll Get

• A competitive hourly rate plus performance bonuses
• Paid training and opportunities for continuous learning and development
• Flexible scheduling, including evenings and weekends if needed
• A supportive and inclusive team environment that celebrates wins
• Career advancement potential in sales, customer success, or account management

Base pay range

$45,000.00/yr - $65,000.00/yr

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Business Consulting and Services