Customer Success Representative

FF Inc; Fort Worth (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Hands-on training

Opportunities for growth

Job summary

A fast-growing customer service provider is seeking a friendly and proactive Customer Success Representative in Fort Worth, TX. This entry-level role involves acting as the main contact for customers, assisting with onboarding, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, problem-solving abilities, and a customer-first approach. A detail-oriented mindset and familiarity with CRM tools are advantageous. Join a supportive team and enjoy opportunities for career growth and competitive pay.

Qualifications

• Experience in customer service, sales support, or account management is helpful but not required.
• Ability to manage multiple requests effectively.
• Comfortable supporting customers of all backgrounds.

Responsibilities

• Serve as the main point of contact for customer questions and ongoing support.
• Assist customers with onboarding and service activation.
• Follow up with customers to ensure satisfaction.

Skills

Strong communication and interpersonal skills

Problem-solving ability

Customer retention

Client relations

Basic computer literacy

Attention to detail

Organizational skills

Tools

CRM tools

Hubspot

Salesforce

Job description

Base pay range

$50,000.00/yr - $65,000.00/yr

Location

Fort Worth, TX

Employment Type

Full-Time

About The Role

We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.

Key Responsibilities

• Serve as the main point of contact for customer questions, requests, and ongoing support
• Assist customers with onboarding, setup, or service activation
• Understand customer needs and guide them through best practices or solutions
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and elevate to internal teams when necessary
• Maintain accurate records of customer interactions, updates, and progress
• Provide personalized service by understanding customer goals and challenges
• Monitor customer accounts to identify opportunities for improvement or additional support
• Collaborate with team members to enhance the customer experience and streamline processes

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers of all backgrounds
• Ability to problem-solve and manage multiple requests at once
• Basic computer literacy, including navigating systems or CRMs
• Experience in customer success, customer service, sales support, or account management is helpful but not required
• Highly organized, reliable, and detail-oriented
• Ability to maintain a positive attitude in busy or challenging situations

What We Offer

• Competitive pay with performance bonuses
• Hands-on training and ongoing coaching
• Opportunities to grow into senior customer success or account manager roles
• Supportive and collaborative team environment

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish. Skills: client retention, communication skills, strategic conversations, saas experience, customer satisfaction, crm tools, upsell, consultative mindset, sales collaboration, customer success, goal-oriented, customer success platforms, saas, renewal management, hubspot, customer health tracking, product adoption, training, cross-functional collaboration, communication, kpi management, renewal, onboarding, renewal conversations, upselling, revenue, customer engagement, relationship management, consultative approach, salesforce, sales, product training, customer, crm

Seniority Level

Entry level

Job Function

Other

Industries

Business Consulting and Services

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