Customer Support Specialist

Egreenservices; Flint (MI); Presencial; USD 61 000 - 92 000; Tempo integral

Resumo da oferta

Media Plus LLC in Flint, MI is seeking a Customer Support Specialist to drive sales outcomes through attentive upselling and strategic outreach. You will coordinate with marketing signals, read buyer responses, and refine offers to maximize revenue, all while maintaining strong client relations.

The role emphasizes on-site collaboration, documented processes, and rapid learning as new hires contribute from week one with coaching and support.

Qualificações

• Experience in upselling in a fast-paced sales/marketing environment.
• Strong conflict resolution skills and ability to handle escalations fast.
• Excellent written communication and ability to draft outreach copy.

Responsabilidades

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Decode why MI buyers say yes and double down on it.
• Read the sales marketing market and reposition the offer when it shifts.
• Close the loop between ad spend and revenue, dollar for dollar.
• Draft the cold-outreach copy that survives a senior buyer's inbox.

Conhecimentos

Upselling

Conflict Resolution

Escalation Management

Written Communication

Ferramentas

Jira Service Management

Zendesk

Descrição da oferta de emprego

The brands that win in MI obsess over Complaint Handling, and Media Plus LLC is staffing this Customer Support Specialist role to do exactly that. Think $61,000 - $92,000, think internship hours, think 7 years of Innovation turning into ownership you can actually feel at Media Plus LLC.

Key Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Decode why MI buyers say yes and double down on it
• Read the sales marketing market and reposition the offer when it shifts
• Close the loop between ad spend and revenue, dollar for dollar
• Draft the cold-outreach copy that survives a senior buyer's inbox

What You'll Bring

• Prior experience working on-site in Flint, MI, or willingness to relocate
• The discipline to document while it's fresh, not after it's forgotten
• Demonstrated Upselling expertise in a fast-moving sales marketing environment
• Real proficiency with Conflict Resolution, plus willingness to learn Escalation Management fast

Rooted in Flint and restless by nature, Media Plus LLC keeps reinventing how Jira Service Management and Zendesk fit together. New hires ship something real in week one, because we'd rather you learn by doing.

We pay $61,000 - $92,000 and protect it with coaching, coverage, and a flexible setup so your Written Communication grows without burning you out.

The posting clock reset today, so the Customer Support Specialist window is wide open.