Customer Success Specialist

Media Solutions Group; Schaumburg (IL); On-site; USD 67,000 - 102,000; Full time

Benefits offered by this job

Paid certifications

Conferences

Dedicated learning time

Job summary

Media Solutions Group is seeking a Customer Success Specialist in Schaumburg, IL. This role focuses on turning marketing promises into closed deals, delivering clear communication, and driving the customer journey across the IL market.

You will own numbers, craft targeted messaging for decision-makers, and help convert webinar attendees into demos within 48 hours, with growth through ongoing paid certifications and conferences.

Qualifications

• Demonstrated ability to balance process discipline with strategic adjustments.
• Comfort delivering bad news early and clearly under pressure.
• Ability to own and explain numbers that may move up or down based on your actions.

Responsibilities

• Wire Email Support and Self-Motivation together so marketing hands sales clean leads
• Close the gap between what marketing promises and sales delivers
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Chase the sales marketing whitespace no rep in IL has worked
• Convert webinar attendees into sales marketing demos within 48 hours
• Brief the Customer Success Specialist team on what's working in this week's market

Skills

Composure under pressure

Decision making under uncertainty

Ownership of numbers

Grit under pressure

Job description

Media Solutions Group wants a Customer Success Specialist who hears "no" as a starting point, not a verdict, especially across the IL market. Pair plainspoken drive with 4 years and Media Solutions Group returns $67,000 - $102,000, a Schaumburg base, and growth that outpaces the title.

Key Responsibilities

• Wire Email Support and Self-Motivation together so marketing hands sales clean leads
• Close the gap between what marketing promises and sales delivers
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Chase the sales marketing whitespace no rep in IL has worked
• Convert webinar attendees into sales marketing demos within 48 hours
• Brief the Customer Success Specialist team on what's working in this week's market

What You'll Bring

• 5 years of learning when to trust the process and when to break it
• The composure to deliver bad news early and clearly
• Comfort owning a number that goes up or down because of you
• The grit to debug at 4pm on a Friday without complaint

Media Solutions Group blends Relationship Building and Customer Journey Mapping into sales marketing products that feel, in the small-but-mighty words of its Schaumburg, IL founders, inevitable. We celebrate the person who asks the dumb question that saves the whole sales marketing project.

Beyond the $67,000 - $102,000 base, Media Solutions Group invests in your growth through paid certifications, conferences, and dedicated learning time.

Fresh as of this morning, Media Solutions Group marked the mid-level seat available.