Customer Support & Upsell Specialist

Egreenservices; Flint (MI); In loco; USD 61.000 - 92.000; Tempo pieno

Descrizione del lavoro

Media Plus LLC in Flint, MI is seeking a Customer Support Specialist to drive sales outcomes through attentive upselling and strategic outreach. You will coordinate with marketing signals, read buyer responses, and refine offers to maximize revenue, all while maintaining strong client relations.

The role emphasizes on-site collaboration, documented processes, and rapid learning as new hires contribute from week one with coaching and support.

Competenze

• Experience in upselling in a fast-paced sales/marketing environment.
• Strong conflict resolution skills and ability to handle escalations fast.
• Excellent written communication and ability to draft outreach copy.

Mansioni

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Decode why MI buyers say yes and double down on it.
• Read the sales marketing market and reposition the offer when it shifts.
• Close the loop between ad spend and revenue, dollar for dollar.
• Draft the cold-outreach copy that survives a senior buyer's inbox.

Conoscenze

Upselling

Conflict Resolution

Escalation Management

Written Communication

Strumenti

Jira Service Management

Zendesk

Descrizione del lavoro

Media Plus LLC in Flint, MI is seeking a Customer Support Specialist to drive sales outcomes through attentive upselling and strategic outreach. You will coordinate with marketing signals, read buyer responses, and refine offers to maximize revenue, all while maintaining strong client relations.

The role emphasizes on-site collaboration, documented processes, and rapid learning as new hires contribute from week one with coaching and support.