Customer Support Specialist

Manufacturing Plus; Miami (FL); On-site; USD 57,000 - 82,000; Full time

Job summary

Manufacturing Plus in Miami seeks a Customer Support Specialist to own churn reduction from day one and help grow the team with a collaborative approach.

You will drive upsell and renewal conversations, guide partners through co-marketing initiatives, and promote tools adoption to reduce blind spots for the local team in Florida. Competitive compensation and growth opportunities accompany the role.

Qualifications

• 1+ years owning outcomes, not just completing tasks.
• Excellent written and verbal communication skills.
• Flexibility to adapt to evolving business needs.

Responsibilities

• Walk FL partners through co-marketing they'll say yes to.
• Push Help Scout adoption so the FL team stops flying blind.
• Drive upsell and renewal conversations with existing Manufacturing Plus accounts.
• Chase down warm referrals before competitors in Miami get the call.
• Hand the Customer Support Specialist crew a territory plan they can actually run.

Skills

Cross-Functional Collaboration

Customer Satisfaction Surveys

Written & Verbal Communication

Time Management

Freelance Experience

Flexibility

Job description

We opened this Customer Support Specialist role because Manufacturing Plus's Miami ambitions outgrew the team carrying them. Earn $57,000 - $82,000 as a Customer Support Specialist, take ownership of Churn Reduction from day one, and build your career with a collaborative team.

Key Responsibilities

• Walk FL partners through co-marketing they'll say yes to
• Push Help Scout adoption so the FL team stops flying blind
• Drive upsell and renewal conversations with existing Manufacturing Plus accounts
• Chase down warm referrals before competitors in Miami get the call
• Hand the Customer Support Specialist crew a territory plan they can actually run

What You'll Bring

• Fluency across Cross-Functional Collaboration and Customer Satisfaction Surveys, with strong opinions on both
• Flexibility to adapt your approach as business needs evolve
• Excellent written and verbal communication skills
• A writer's ear for tone in a high-stakes email
• 1+ years owning outcomes, not just completing tasks
• Practical Time Management skills sharpened in a freelance setting

Manufacturing Plus exists to solve hard sales marketing problems with an underdog-spirited approach and a Miami, FL-rooted culture. We celebrate Cross-Functional Collaboration craftsmanship and hold ourselves to a high bar on the details that matter.

A $57,000 - $82,000 base, a growth plan with teeth, mentorship from people who care, and flexibility baked in, that is what Manufacturing Plus puts forward.

We bumped the date today, signaling this Customer Support Specialist search is ongoing.

Your Prioritization story isn't finished, and the next chapter might be a Customer Support Specialist role here.