Customer Support Specialist

ptla-careers; Ellensburg (WA); On-site; USD 25,000 - 28,000; Part time

Job summary

PTLA Careers is seeking a Customer Support Specialist to assist with leasing and advertising for a residential community. The role emphasizes delivering excellent customer service and guiding prospects through tours, the leasing process, and renewals.

The position requires strong communication, sales skills, and the ability to multitask in a fast-paced environment. This is a part-time, in-person role based in Ellensburg, WA with hourly pay of $18.00–$20.00.

Qualifications

• Polished presentation and professional demeanor.
• Proven sales skills with a customer-focused approach.
• Strong problem-solving and conflict resolution abilities.
• Ability to juggle multiple tasks and priorities.
• Clear, effective verbal and written communication.
• Team-oriented with a collaborative mindset.
• Basic computer skills and internet savvy for daily tasks.

Responsibilities

• Meets and exceeds weekly leasing goals.
• Delivers excellent customer service to residents and prospects.
• Tours community and explains amenities, floorplans, and leasing options.
• Assists in marketing the community through outreach activities.
• Keeps ads and postings up-to-date with current information.
• Manages leads from first contact to move-in and renewal.
• Ensures curb appeal and stage-ready apartments for showings.
• Conducts market surveys by researching competitors.

Skills

Polished presentation

Proven sales skills

Problem solving & conflict resolution

Multi-tasking

Verbal & written communication

Team player

Computer skills / Internet savvy

Education

High school diploma or equivalent

Job description

Pay: $18.00 - $20.00 per hour

Job description:

JOB:

Customer Support Specialist

SUMMARY:

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:

• Achievement Focus
• Adaptability
• Business Ethics
• Customer Service
• Communications
• Consultative Selling
• Sales Skills

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Part-time, 20 hrs/week

Work Location: In person