Customer Support Specialist

PTLA; Ellensburg (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

PTLA is seeking a leasing associate in Ellensburg, WA to drive leasing goals and deliver exceptional resident service. The role involves guiding tours, marketing outreach, and maintaining up-to-date community information both online and in print.

You’ll manage leads through move-in and renewal, and support curb appeal by presenting models and floorplans. The ideal candidate has strong communication skills, multi-tasking ability, and a team-oriented mindset, with solid computer skills for

Qualifications

• Polished presentation is required.
• Strong problem solving and conflict resolution abilities are expected.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills are essential.
• Demonstrated team player mentality and collaboration.
• Proficient computer skills and internet savvy.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals.
• Provides excellent customer service to internal and external customers through customer-centric programs.
• Presents the community to prospective residents through tours of the community and floorplans.
• Participates in marketing through outreach to identified markets as needed.
• Ensures current information about the community is reflected in online and print advertisements daily.
• Manages lifecycle of leads from first contact to move-in and renewal.
• Contributes to curb appeal by merchandising market-ready apartments for visual appeal.
• Conducts market surveys by identifying competitors and monitoring market activity.
• Acts in accordance with Fair Housing laws and policy guidance.
• Completes assigned tasks and projects as directed by supervisors.

Skills

Polished presentation

Problem solving

Multi-tasking

Verbal/written comms

Team player

Computer skills

Job description

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific: