Technical Support Specialist

Innovatelab; Rockville (MD); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Wellness perks

Career development support

Job summary

InnovateLab, based in Rockville, MD, seeks a Technical Support Specialist with a strong sales/marketing background to lead conversion initiatives and demo-to-signature cycles. The role blends creative marketing with technical support to drive client outcomes.

The position offers a hybrid work arrangement, competitive compensation, and opportunities for meaningful career development. Join a team focused on measurable wins and coachable growth within a fast-paced environment.

Qualifications

• 5+ years of hands-on experience in a sales marketing role.
• Written communication clear enough to survive a forwarded email chain.
• Ability to teach what you know to someone greener.
• Demonstrated integrity to flag your own mistakes first.
• Strong self-motivation and ability to work independently.
• Experience using HubSpot Service Hub for CSAT reporting.

Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers.
• Walk Maryland partners through co-marketing they'll say yes to.
• Carry the demo from screen-share to signature in one sitting.
• Bridge HubSpot Service Hub reporting and the story your CMO needs to hear.
• Build the Work-Life Balance report leadership checks before the MD review.
• Analyze campaign metrics and optimize spend against revenue targets.
• Win back the accounts a previous Technical Support Specialist let slip.
• Turn churned sales marketing logos into win-back targets with a plan.

Skills

Sales & marketing experience

Written communication

Self-directed work

Teach others

Account management

Tools

HubSpot Service Hub

CSAT Reporting

Job description

Stop pitching features and start selling outcomes, the way InnovateLab's Technical Support Specialist team approaches every Rockville account. The deal favors the seasoned — 3 years earns $85,000 - $120,000, a hybrid arrangement, and a sales marketing charter you'll actually own.

Key Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers
• Walk MD partners through co-marketing they'll say yes to
• Carry the demo from screen-share to signature in one sitting
• Bridge HubSpot Service Hub reporting and the story your CMO needs to hear
• Build the Work-Life Balance report leadership checks before the MD review
• Analyze campaign metrics and optimize spend against revenue targets
• Win back the accounts a previous Technical Support Specialist let slip
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• A communicator who writes the meeting recap nobody asked for but everyone reads
• Around 5+ years of hands-on experience in a sales marketing role
• Written communication clear enough to survive a forwarded email chain
• The integrity to flag your own mistakes first
• Demonstrated ability to teach what you know to someone greener
• Demonstrated knack for making the self-directed feel manageable
• Solid HubSpot Service Hub grounding, plus CSAT Reporting you can pick up on the fly

Built in Rockville and run on caffeine and conviction, InnovateLab turns messy sales marketing problems into clean, repeatable wins. We hire experiment-friendly people, get out of their way, and let the HubSpot Service Hub results speak.

We reward boldly-pragmatic contributors with $85,000 - $120,000, flexible hours, wellness perks, and meaningful career development support.

The req cycled to active again moments ago for the Rockville office.