Customer Support Specialist

Energy Innovation Corp; Jonesboro (AR); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Premium healthcare

Home-office allowance

Job summary

Social Innovation Lab in Jonesboro, AR is seeking a Customer Support Specialist to own the customer side of our empathy-led strategy. The role pays $60,000–$85,000 annually and is full-time for an on-site or distributed team.

A strong Zendesk background and a portfolio of sales marketing work are preferred, with emphasis on ownership and follow-through. This position emphasizes competitive awareness, storytelling for the sales floor, and driving adoption of Empathy across the AR team.

Qualifications

• An AR work history, or strong reasons you'll thrive here anyway.
• A portfolio or work samples that demonstrate your sales marketing expertise.
• Demonstrated Zendesk expertise in a fast-moving sales marketing environment.
• Reliable, accountable, and committed to following through.
• Customer-focused outlook with strong interpersonal skills.

Responsibilities

• Keep a finger on competitor pricing across AR.
• Push Empathy adoption so the AR team stops flying blind.
• Sniff out the Zendesk gap that's leaking deals at handoff.
• Test messaging variations and iterate based on performance data.
• Translate Empathy dashboards into stories the sales floor actually uses.
• Brief the Customer Support Specialist team on what's working in this week's market.
• Sell the team-oriented roadmap, not just today's feature set.

Skills

Zendesk expertise

Customer-focused

Interpersonal skills

Sales marketing experience

Portfolio / samples

Job description

A hardworking Customer Support Specialist thrives where targets are loud and excuses are quiet, and that's the culture Social Innovation Lab built in Jonesboro, AR. The center of gravity here is ownership — $60,000 - $85,000 and a full-time schedule orbit it, and 3 years gets you in the door.

Key Responsibilities

• Keep a finger on competitor pricing across AR
• Push Empathy adoption so the AR team stops flying blind
• Sniff out the Zendesk gap that's leaking deals at handoff
• Test messaging variations and iterate based on performance data
• Translate Empathy dashboards into stories the sales floor actually uses
• Brief the Customer Support Specialist team on what's working in this week's market
• Sell the team-oriented roadmap, not just today's feature set

What You'll Bring

• An AR work history, or strong reasons you'll thrive here anyway
• A portfolio or work samples that demonstrate your sales marketing expertise
• Demonstrated Zendesk expertise in a fast-moving sales marketing environment
• Reliable, accountable, and committed to following through
• Customer-focused outlook with strong interpersonal skills

Social Innovation Lab is what happens when no-ego engineers in Jonesboro decide that good enough is the enemy of great Empathy. We prize follow-through: when someone here commits to something, the team can count on it.

Your package includes $60,000 - $85,000, premium healthcare, and a generous home-office allowance for our distributed team.

The listing got a same-day refresh, so consider it live and ready.