Copy of Customer Support Specialist (Temp)

ptla-careers; Bellingham (WA); On-site; USD 28,000 - 30,000; Full time

Job summary

PTLA-Careers is seeking a in-person, temporary role in Bellingham, WA. The position supports leads, leasing efforts, and resident communication, with a focus on delivering strong customer service during a June-to-September timeline.

Responsibilities include completing tasks, calling leads, coordinating work orders, and upholding Fair Housing laws while maintaining property curb appeal and internal/external customer satisfaction.

Qualifications

• High school diploma, GED or equivalent required.
• Strong customer service and communication skills.
• Ability to multi-task and manage competing priorities.
• Polished presentation and professional demeanor.
• Problem solving and conflict resolution abilities.

Responsibilities

• Completes assigned tasks and projects as directed by supervisors.
• Assists with calling leads and leasing efforts.
• Assist in communication with residents to schedule, coordinate, or follow-up on work orders.
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives.
• Actively involved in ensuring first-class property curb appeal for all properties.
• Adheres to the letter and spirit of Fair Housing laws.

Skills

Polished presentation

Problem solving

Multi-tasking

Verbal and written communication

Team player

Computer skills

Education

High school diploma / GED or equivalent

Job description

Pay:$20-$22 per hour

Work Location: In person

Bellingham, WA 98229

Under the direction of your supervisor, this position is accountable for assisting office efforts with leads, and providing excellent customer service to residents.

The anticipated timeline for this position is June through early September.

PRIMARY RESPONSIBILITIES:

• Completes assigned tasks and projects as directed by supervisors
• Assists with calling leads and leasing efforts
• Assist in communication with residents to schedule, coordinate, or follow-up on work orders
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives
• Actively involved in ensuring first-class property curb appeal for all properties
• Adheres to the letter and spirit of Fair Housing laws

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:

• Achievement Focus
• Adaptability
• Business Ethics
• Customer Service
• Communications
• Consultative Selling
• Sales Skills

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Types: Full-time, Temporary

Shift:

• 8 hour shift

Ability to Commute:

• Bellingham, WA 98229 (Required)

Ability to Relocate:

• Bellingham, WA 98229: Relocate before starting work (Preferred)

Work Location: In person