Customer Support Specialist

Egreenservices; Beaumont (TX); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Paid certifications

Conferences

Learning time

Job summary

Community Impact Foundation in Beaumont, TX seeks a Customer Support Specialist who thrives in a fast-paced environment and owns the customer journey from renewals to upsells. You’ll help reduce churn and drive momentum in a market-conscious role.

base salary ranges from $55,000 to $77,000, with paid certifications, conferences, and dedicated learning time to fuel growth. This position emphasizes accountability, change management, and collaboration across teams.

Qualifications

• Mid-level experience in omnichannel customer support.
• Strong interpersonal and communication skills.
• Ability to manage customer relationships and objections.

Responsibilities

• Keep Beaumont renewals on track and owned by the team.
• Handle price objections with professionalism.
• Brief the support team on market trends.
• Pitch upsells that feel like added value, not invoices.
• Forecast demand and align marketing with sales goals.

Skills

Omnichannel Support

Customer focus

Account management

Job description

Forget the funnel metaphor for a second: Community Impact Foundation's next Customer Support Specialist in Beaumont cares about momentum, and Change Management is how you create it. Everything here scales with you — $55,000 - $77,000 at 4 years, sales marketing ownership soon after, and a Community Impact Foundation ladder above.

Key Responsibilities

• Keep Beaumont renewals from slipping by owning the timeline
• Field objections on price the way a mid-level pro does it
• Brief the Customer Support Specialist team on what's working in this week's market
• Pitch upsells that feel like favors, not invoices
• Forecast demand and align marketing investment with sales objectives

What You'll Bring

• Mid-level mastery of Omnichannel Support, validated by people who'd hire you again
• Customer-focused outlook with strong interpersonal skills
• Hands-on proficiency with Omnichannel Support, ideally paired with Account Management
• Comfort working in a fast-paced, question-everything environment

Community Impact Foundation is the fiercely-supportive Beaumont, TX company that sales marketing insiders recommend but rarely the one that advertises. Decisions at Community Impact Foundation come with a name attached, because ownership without accountability is just noise.

Beyond the $55,000 - $77,000 base, Community Impact Foundation invests in your growth through paid certifications, conferences, and dedicated learning time.

We are actively reviewing applications for this Customer Support Specialist role this week.