Omnichannel Customer Success Specialist

Egreenservices; Beaumont (TX); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Paid certifications

Conferences

Learning time

Job summary

Community Impact Foundation in Beaumont, TX seeks a Customer Support Specialist who thrives in a fast-paced environment and owns the customer journey from renewals to upsells. You’ll help reduce churn and drive momentum in a market-conscious role.

base salary ranges from $55,000 to $77,000, with paid certifications, conferences, and dedicated learning time to fuel growth. This position emphasizes accountability, change management, and collaboration across teams.

Qualifications

• Mid-level experience in omnichannel customer support.
• Strong interpersonal and communication skills.
• Ability to manage customer relationships and objections.

Responsibilities

• Keep Beaumont renewals on track and owned by the team.
• Handle price objections with professionalism.
• Brief the support team on market trends.
• Pitch upsells that feel like added value, not invoices.
• Forecast demand and align marketing with sales goals.

Skills

Omnichannel Support

Customer focus

Account management

Job description

Community Impact Foundation in Beaumont, TX seeks a Customer Support Specialist who thrives in a fast-paced environment and owns the customer journey from renewals to upsells. You’ll help reduce churn and drive momentum in a market-conscious role.

base salary ranges from $55,000 to $77,000, with paid certifications, conferences, and dedicated learning time to fuel growth. This position emphasizes accountability, change management, and collaboration across teams.