Customer Support Specialist

Wesco; Ashland (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to inquiries by telephone and email, resolving routine and some complex issues. You will analyze service needs and coordinate with other departments to ensure timely delivery.

The role emphasizes clear communication, accuracy in data entry, and maintaining customer satisfaction while supporting the distribution and logistics functions at Wesco.

Qualifications

• High school diploma or equivalent required.
• Associates’ degree preferred.
• 2–4 years of relevant experience in customer service.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel and email.

Responsibilities

• Answer questions, concerns, and account inquiries; handle complaints.
• Process orders via email and phone; explain stockouts and delivery dates.
• Review open order reports and action items at risk of meeting delivery dates.
• Maintain backorder and expediting reports; notify customers.
• Research and resolve problems; coordinate with other departments.
• Report trends and customer feedback to management.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Under pressure

Diplomacy

Education

High School Diploma or Equivalent

Associates’ Degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Representative - Customer Service to respond to inquiries by telephone and email, resolving routine and some complex issues. You will analyze service needs and coordinate with other departments to ensure timely delivery.

The role emphasizes clear communication, accuracy in data entry, and maintaining customer satisfaction while supporting the distribution and logistics functions at Wesco.