Customer Service & Resolution Specialist

Wesco; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wesco is seeking a Customer Service Representative to respond to customer inquiries by phone, email and walk-ins, providing resolution and supporting the sales team with Accounts Receivable disputes, open order reports, and proof of delivery. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities include assisting customers, processing payments, researching problems, and coordinating with other departments.

Qualifications

• High School Diploma or Equivalent required
• Associates' Degree preferred
• 2-4 years of relevant experience
• Strong interpersonal and written/verbal communication skills
• Proficient with MS Word, Excel and email tools

Responsibilities

• Respond to customer inquiries by phone, email and walk-ins and resolve issues
• Process payments for cash account customers
• Research and resolve problems and coordinate with other departments for follow-up
• Provide back-up support to sales counter for walk-ins and telephone inquiries

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Work under pressure

Diplomacy

Customer service

Education

High School Diploma or Equivalent

Associates' Degree / College Diploma

Tools

MS Word

MS Excel

Email software

Job description

Wesco is seeking a Customer Service Representative to respond to customer inquiries by phone, email and walk-ins, providing resolution and supporting the sales team with Accounts Receivable disputes, open order reports, and proof of delivery. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities include assisting customers, processing payments, researching problems, and coordinating with other departments.