Customer Service Specialist — Resolution & Cross-Dept Liaison

WESCO; South Brunswick (NJ); On-site; USD 36,000 - 60,000; Full time

Job summary

Wesco is hiring a Representative - Customer Service to respond to inquiries by phone and email, resolve routine and some complex problems, and coordinate with other departments for follow-up. You will analyze service needs and ensure timely solutions while maintaining high service standards.

The role requires a High School Diploma or GED, an Associate’s Degree preferred, and 2–4 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• Associates’ Degree preferred.
• 2–4 years of relevant experience in customer service or similar roles.
• Strong interpersonal and written/verbal communication skills.
• Ability to work well under pressure and maintain accuracy.
• Proficient with MS Word, Excel, and email tools.

Responsibilities

• Respond to customer inquiries by telephone and email to provide resolution.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Research and resolve customer problems and act as liaison between departments.

Skills

Interpersonal skills

Verbal communication

Written communication

Under pressure

Attention to detail

Customer focus

Education

High School Diploma or GED

Associate’s Degree

Tools

MS Word

Excel

Email

Job description

Wesco is hiring a Representative - Customer Service to respond to inquiries by phone and email, resolve routine and some complex problems, and coordinate with other departments for follow-up. You will analyze service needs and ensure timely solutions while maintaining high service standards.

The role requires a High School Diploma or GED, an Associate’s Degree preferred, and 2–4 years of relevant experience.