Customer Experience & Resolution Specialist

WESCO Distribution; South Brunswick (NJ); Sur place; USD 35 000 - 48 000; Plein temps

Résumé du poste

WESCO Distribution is seeking a Representative - Customer Service to respond to customer inquiries by telephone and email, providing problem resolution and routine assistance.

You will analyze service needs, coordinate with other departments, and ensure timely resolution while maintaining professionalism in a fast-paced environment.

This full-time role in New Jersey offers growth opportunities and a chance to help customers while representing a global logistics leader.

Qualifications

• Must have high school diploma or equivalent.
• Associates’ degree preferred.
• 2–4 years of relevant customer service experience.
• Strong interpersonal and communication skills.
• Ability to work effectively under pressure and stay detail-oriented.
• Proficient with MS Word, Excel, and email.
• Professional and courteous in all interactions.

Responsabilités

• Answer customer inquiries by telephone and e-mail to resolve issues.
• Research and resolve customer problems, coordinating with other departments as needed.

Connaissances

Interpersonal skills

Verbal communication

Written communication

Pressure handling

Attention to detail

Formation

High School Diploma or Equivalent

Associate's Degree

Outils

MS Word

Excel

Email

Description du poste

WESCO Distribution is seeking a Representative - Customer Service to respond to customer inquiries by telephone and email, providing problem resolution and routine assistance.

You will analyze service needs, coordinate with other departments, and ensure timely resolution while maintaining professionalism in a fast-paced environment.

This full-time role in New Jersey offers growth opportunities and a chance to help customers while representing a global logistics leader.