Customer Solutions Specialist - Wire & Cable

WESCO; Riverside (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to inquiries via phone, email, and in person, resolving routine and some complex issues. You will analyze customer needs and coordinate with technical or other departments for follow-up.

Responsibilities include handling payments for cash accounts, resolving complaints, and providing back-up support to the sales counter. Strong communication and detail orientation are essential.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for diverse environment.
• Able to communicate verbally and in writing; work under pressure.
• Attention to detail; professional at all times.
• Computer literate; MS Word, Excel, and e‑mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicate solution or requested information to the customer.
• Analyze a customer's service needs and refer to other departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Problem solving

Multitasking

Teamwork

Written communication

Education

High School degree or equivalent

Associates’ Degree

Tools

MS Word

MS Excel

Email

Job description

Wesco is seeking a Representative - Customer Service to respond to inquiries via phone, email, and in person, resolving routine and some complex issues. You will analyze customer needs and coordinate with technical or other departments for follow-up.

Responsibilities include handling payments for cash accounts, resolving complaints, and providing back-up support to the sales counter. Strong communication and detail orientation are essential.