Customer Support & Service Coordinator

Mark Andy Inc.; Chesterfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Paid Holidays

Vacation

Floating Holidays

Sick Time

Disability Insurance

Life Insurance

Tuition Assistance

Incentive Plans

Pet Insurance

Job summary

Mark Andy Inc. in Chesterfield, MO is seeking a Customer Support Representative to initiate and monitor service cases, support clients by phone or email, and maintain customer files in Salesforce.

You will coordinate with service technicians and customers on case status, dates, and pricing, while ensuring accurate work orders and post-case surveys. A strong background in manufacturing customer service is required.

Qualifications

• Minimum 5 years of equivalent experience in manufacturing customer service.
• Excellent written and verbal communication and interpersonal skills.
• Strong understanding of MS Outlook, Word and Excel.

Responsibilities

• Initiate and monitor incoming service cases.
• Communicate with clients by phone or email.
• Maintain customer files in CRM.
• Coordinate with service technicians and customers on case status, dates, prices, and availability.
• Create cases for new press installations and update progress.
• Send client surveys after case closure.
• Ensure client work orders include required digital forms.
• Provide price quotations and verify item pricing/quantity.
• Create work orders for approved quotes.
• Determine warranty vs. non-warranty conditions and resolve issues.

Skills

Interpret records

CRM proficiency

Independent worker

Tools

Salesforce

Job description

Mark Andy Inc. in Chesterfield, MO is seeking a Customer Support Representative to initiate and monitor service cases, support clients by phone or email, and maintain customer files in Salesforce.

You will coordinate with service technicians and customers on case status, dates, and pricing, while ensuring accurate work orders and post-case surveys. A strong background in manufacturing customer service is required.