Customer Experience Specialist — Product & Tech Support

PierTech Systems, LLC; Chesterfield (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A growing manufacturing company in Chesterfield is seeking a Customer Service Specialist to assist customers by providing product and service information and resolving technical issues. The ideal candidate will have previous experience in customer service or sales, a positive demeanor, and excellent communication skills. Responsibilities include handling inquiries, troubleshooting issues, and maintaining customer records. This position offers a supportive work environment with various benefits.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot product issues and concerns.

Skills

Customer service experience

Sales experience

Ability to build rapport

Positive demeanor

Excellent communication skills

Detail-oriented

Tools

SAP

NetSuite

Job description

A growing manufacturing company in Chesterfield is seeking a Customer Service Specialist to assist customers by providing product and service information and resolving technical issues. The ideal candidate will have previous experience in customer service or sales, a positive demeanor, and excellent communication skills. Responsibilities include handling inquiries, troubleshooting issues, and maintaining customer records. This position offers a supportive work environment with various benefits.