Customer Service & Order Coordination Specialist

MW Components, Inc.; Fenton (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

MW Components, Inc. is seeking a customer service/order entry professional in Missouri to promptly respond to quotes and accurately process customer orders.

The role requires coordinating with production and purchasing to track open orders and ensure correct part numbers, while maintaining professional phone etiquette and strong communication. The ideal candidate will be detail-oriented, highly organized, and proficient with Microsoft Office and customer service systems.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Office.
• Ability to operate customer service-related systems and software effectively.
• Must be an analytical thinker with problem solving skills.
• Highly organized and detail oriented.
• Able to facilitate meetings and provide procedural training.
• Have a calm temperament handling customer/internal issues, disputes, and emergencies.
• Fluent typist.

Responsibilities

• Respond to customer quote requests with accurate quotations, noting exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the correct part number revision on orders matches the system.
• Track open order reports and check status with production and purchasing.
• Answer incoming calls professionally.
• Serve as a liaison between production and customer service.
• Perform other duties to drive company vision and values.

Skills

Communication

Office software

Customer service systems

Analytical thinking

Organization & detail orientation

Meeting facilitation

Calm temperament handling issues

Typing speed

Tools

Microsoft Office

CRM/Customer service software

Job description

MW Components, Inc. is seeking a customer service/order entry professional in Missouri to promptly respond to quotes and accurately process customer orders.

The role requires coordinating with production and purchasing to track open orders and ensure correct part numbers, while maintaining professional phone etiquette and strong communication. The ideal candidate will be detail-oriented, highly organized, and proficient with Microsoft Office and customer service systems.