Sales Support Specialist

Kelly; St. Louis (MO); On-site; USD 33,000 - 39,000; Full time

Job summary

Kelly Services, partnering with a manufacturer in Chesterfield, MO, is seeking a Manufacturing Customer Support Specialist for an on-site direct hire. You will support an international customer territory, prepare quotations and purchase orders, read blueprints, and coordinate with engineering, production and other departments.

The ideal candidate has at least two years in technical customer support, reads drawings, communicates clearly, and is proficient with Microsoft Office; ERP experience is

Qualifications

• 2+ years in technical customer support or manufacturing support.
• Ability to read blueprints and technical drawings.
• Strong written communication and problem-solving skills.
• Proficiency with Microsoft Office; ERP experience preferred.

Responsibilities

• Support an assigned international customer territory, communicating primarily through email.
• Prepare quotations and process purchase orders accurately.
• Read blueprints and technical drawings to review dimensions, tolerances, and customer requirements.
• Coordinate with engineering, production, and other departments to clarify information.
• Investigate order issues, resolve customer concerns, and communicate updates through completion.

Skills

Customer communication

Blueprint reading

ERP experience

Microsoft Office

Problem solving

Education

Bachelor's degree preferred

Tools

ERP systems

Job description

We’re hiring: Manufacturing Customer Support Specialist

Kelly Services is partnering with a manufacturer in Chesterfield, MO, for a direct hire opportunity supporting international customers.

Type: On-site

Pay: $24-$28/hour, based on experience

Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Do you enjoy working with customers, understanding technical details, and following an order from quote through completion? This could be a great next step!

What you’ll do:

• Support an assigned international customer territory, communicating primarily through email.
• Prepare quotations and process purchase orders accurately.
• Read blueprints and technical drawings to review dimensions, tolerances, and customer requirements.
• Ask questions to clarify missing information and coordinate with engineering, production, and other departments.
• Investigate order issues, resolve customer concerns, and communicate updates through completion.

What we’re looking for:

• At least two years of experience in technical customer support, order processing, manufacturing support, or a related role.
• Ability to read and interpret blueprints and technical drawings.
• Strong written communication, customer service, and problem-solving skills.
• Technical aptitude, attention to detail, and consistent follow-through.
• Proficiency with Microsoft Office and basic Excel skills; ERP experience is preferred.
• Bachelor’s degree preferred, not required.
• International customer experience and bilingual skills are a plus.