Growth-Focused Call Center Sales Pro

MCI Careers; Indiana (PA); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is looking for customer service representatives to support customer interactions across the United States. Ideal candidates should possess a high school diploma, excellent communication skills, and a strong customer service orientation. Responsibilities include resolving customer issues and upgrading services while maintaining a focused, team-oriented environment. MCI offers competitive compensation along with various benefits, including health and retirement plans, paid time off, and a supportive workplace culture.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems and technology for account management.
• Ensure first call resolution through problem-solving.

Skills

Excellent organizational, written, and oral communication skills

Ability to evaluate, troubleshoot, and follow-up on customer issues

Customer service oriented

Ability to multi-task and stay focused

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is looking for customer service representatives to support customer interactions across the United States. Ideal candidates should possess a high school diploma, excellent communication skills, and a strong customer service orientation. Responsibilities include resolving customer issues and upgrading services while maintaining a focused, team-oriented environment. MCI offers competitive compensation along with various benefits, including health and retirement plans, paid time off, and a supportive workplace culture.