(Italian) Customer Advisor for Streaming Platform

Eugenia Talent; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Full Work from Home in Portugal

Monthly performance bonuses

Meal & transport allowances

Health insurance

Accommodation provided for a special”

Job summary

Streaming Platform in Portugal is seeking a Customer Advisor to be the first point of contact for subscribers, delivering timely assistance and resolving inquiries to ensure a seamless streaming experience.

The role covers handling billing, subscriptions, account troubleshooting, and providing technical support for devices and apps, with opportunities to improve the customer journey through proactive issue resolution.

Qualifications

• Experience in customer service or support role.
• Excellent written and verbal communication with ability to explain technical concepts clearly.
• Strong problem-solving and independent troubleshooting abilities.
• Empathetic, patient, customer-centric service approach.
• Proficient with computer systems, streaming devices and digital platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, social media, chat, and phone.
• Assist customers with billing, subscription management, and account troubleshooting.
• Provide technical support for streaming devices, applications, and platform features.
• Educate customers on product features, content offerings, and subscription options.
• Document customer interactions and escalate complex issues to appropriate teams.
• Identify opportunities to improve customer experience and streamline support processes.

Skills

Customer service

Technical support

Communication

Troubleshooting

Multitasking

Empathy

Tools

CRM software

Ticketing systems

Job description

Location: Portugal

Type of position

Full-time position

Key languages

Fluent level of Italian

Sector

Customer Service / Technical support

About our Client

Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

The Offer

• Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
• Assist customers with billing inquiries, subscription management, and account troubleshooting.
• Provide technical support for streaming devices, applications, and platform features.
• Educate customers on product features, content offerings, and subscription options.
• Document customer interactions and document interactions and escalate complex issues to appropriate teams for resolution.
• Proactively identify opportunities to improve the customer experience and streamline support processes.

Requirements

• Previous experience in a customer service or support role, preferably in a digital media or technology company.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
• Empathetic and patient demeanor with a customer-centric approach to service delivery.
• Proficiency with computer systems, streaming devices, and digital platforms.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

Benefits

• Full Work from Home in Portugal
• Salary package with monthly performance bonuses.
• Meal & transport allowances.
• Health insurance.
• Accommodation provided for a special fee.
• Initial training, and continuous learning opportunities.
• Dynamic and collaborative work environment.