Russian-Speaking Gaming Customer Service

AetherCore; United States; A distancia; USD 14.000 - 19.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking fluent Russian speakers for a fully remote role in Portugal, supporting players worldwide. The position is full-time with rotational shifts and requires working 40 hours per week.

You will provide email and chat support in Russian, assist with account access and payment questions, and help update user information while maintaining security and data privacy. Training is provided in English.

Formación

• Fluent in Russian (C2) and English (B2+)
• Right to live and work in Portugal (EU/EEA ID or Portuguese permit)
• Located in continental Portugal or willing to relocate (relocation assistance provided)

Responsabilidades

• Provide email and chat support to players in Russian, occasionally in English
• Assist with account access, login issues, and registration
• Support customers with payment questions, including refunds and transaction clarifications
• Help restore and update account information such as emails, phone numbers, and security details
• Handle compromised accounts and in-game character restoration
• Clarify questions about reward programs, tokens, and pre-paid game cards
• Manage sensitive customer data with professionalism and accuracy
• Deliver a positive, helpful, and player-focused service experience

Conocimientos

Russian C2

English B2

Descripción del empleo

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!

Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)

About the Role:Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.

Responsibilities:

• Provide email and chat support to players in Russian, occasionally in English
• Assist with account access, login issues, and registration
• Support customers with payment questions, including refunds and transaction clarifications
• Help restore and update account information such as emails, phone numbers, and security details
• Handle compromised accounts and in-game character restoration
• Clarify questions about reward programs, tokens, and pre-paid game cards
• Manage sensitive customer data with professionalism and accuracy
• Deliver a positive, helpful, and player-focused service experience

Requirements:Mandatory:- Fluency C2 in Russian- English level B2 or higher

• Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
• Located in continental Portugal or willing to relocate (relocation help is provided)
• Willingness to work in rotational shifts (daytime schedule)

Preferred (not mandatory):

• Experience in customer service, tech support, or gaming communities
• Familiarity with gaming platforms and online account systems
• Strong problem-solving and communication skills
• Ability to multitask and adapt to fast-paced environments

Training & Onboarding

New joiners participate in a comprehensive training program in English (approx. 10 working days).