Spanish Speaking Streaming Platform Support Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Relocation Package

Health Insurance

Private Health Insurance

Two extra salaries

Job summary

Patrique Mercier Recruitment By Nellie is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our team. You will assist users of our streaming platform via email, live chat, and phone, ensuring a smooth and enjoyable experience.

Responsibilities include troubleshooting account setup, streaming quality issues, and content availability; guiding users through platform features; documenting interactions in the CRM; and working with other teams to relay feedback and

Qualifications

• Fluency in Spanish and English required.
• Experience in customer support or technical assistance is preferred.
• Knowledge of streaming technologies is a plus.

Responsibilities

• Provide outstanding support to Spanish-speaking users via email, live chat, and phone.
• Troubleshoot and resolve issues regarding account setup, streaming quality, and content availability.
• Guide users on platform features to enhance experience.
• Document interactions in the CRM system.
• Collaborate with other teams to relay feedback and drive improvements.
• Stay updated on platform changes and troubleshooting practices.
• Build relationships with users through follow-ups to ensure satisfaction.

Skills

Fluent Spanish

Fluent English

Customer support

Technical assistance

CRM familiarity

Communication skills

Problem-solving

Tools

CRM Systems

Ticketing Tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our vibrant team. You will play a crucial role in assisting users of our streaming platform, ensuring they have an enjoyable and trouble-free experience. If you are passionate about technology and customer service, we'd love to hear from you!

Responsibilities

• Provide outstanding support to Spanish-speaking users via email, live chat, and phone, addressing their inquiries about the streaming service.
• Troubleshoot and resolve a variety of technical issues regarding account setup, streaming quality, and content availability.
• Offer expert guidance on the features and functionalities of the platform to enhance user experience.
• Document customer interactions and resolutions in the CRM system efficiently.
• Collaborate closely with other teams to communicate user feedback and propose enhancements to the service.
• Keep abreast of platform updates, industry trends, and troubleshooting best practices.
• Cultivate user relationships through follow-ups to ensure satisfaction and address ongoing concerns.

Requirements

• Fluency in Spanish and English, both verbal and written.
• Previous experience in customer support or technical assistance, ideally in the streaming or entertainment sector.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical skills paired with effective problem-solving abilities.
• Exceptional communication skills focused on customer satisfaction.
• Knowledge of CRM systems or support ticketing tools is a plus.
• Ability to work independently and effectively in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...