Customer Service Representative (Call Center)

Ultimate Staffing; Costa Mesa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hourly wage $20.00

Job summary

Ultimate Staffing is seeking an experienced Customer Service Representative to join a dynamic team in Santa Ana, CA. The role focuses on delivering exceptional service, handling inquiries via phone, email, and chat, and maintaining accurate customer records.

The successful candidate will work Monday–Friday, 8:30 AM–5:00 PM, with an hourly pay of $20. The position emphasizes teamwork, effective communication, and strong organizational skills within a supportive environment.

Qualifications

• Previous experience in a customer service/sales role is preferred.
• Strong communication and interpersonal skills.
• Proficient in using standard office software such as Microsoft Office.

Responsibilities

• Perform outbound calls to schedule health screenings.
• Responding promptly to customer inquiries via phone, email, or chat.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining and updating customer records to ensure accuracy.
• Collaborating with other team members to ensure seamless operations.
• Adapting to various customer situations and providing appropriate solutions.
• Ensuring all interactions align with company standards and policies.
• Providing feedback on customer interactions to enhance service processes.
• Maintaining a professional and courteous demeanor in all customer interactions.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Detail-oriented

Teamwork

Tools

Microsoft Office

Job description

Position Overview

Ultimate Staffing is actively seeking an experienced Customer Service Representatives to join their client's dynamic team in Santa Ana, California. This role is essential for ensuring exceptional customer service and maintaining positive client relationships. The successful candidate will be responsible for addressing customer inquiries and concerns efficiently and effectively.

Responsibilities

• Perform outbound calls to schedule health screenings.
• Responding promptly to customer inquiries via phone, email, or chat.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining and updating customer records to ensure accuracy.
• Collaborating with other team members to ensure seamless operations.
• Adapting to various customer situations and providing appropriate solutions.
• Ensuring all interactions align with company standards and policies.
• Providing feedback on customer interactions to enhance service processes.
• Maintaining a professional and courteous demeanor in all customer interactions.

Qualifications

• Previous experience in a customer service/sales role is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using standard office software such as Microsoft Office.
• Detail-oriented with strong organizational skills.

Required Work Hours

Monday through Friday, 8:30AM - 5:00PM

Benefits

• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• $20.00 Hourly

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.