Customer Support Representative

Custom Building Products; Kentucky; In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Custom Building Products seeks a Customer Service Representative in Logan Township, NJ. You will manage high-volume calls and emails, enter orders, and coordinate with manufacturing and logistics to ensure timely shipping and product availability.

Ideal candidates have 2+ years in a customer-service role, excellent typing skills, and strong communication. A high school diploma is required; some college is a plus. Comprehensive benefits and opportunities for advancement are provided.

Competenze

• Minimum two years’ experience in an ACD-equipped call center preferred.
• Customer-service training in handling difficult customers and problem-solving is required.
• Strong organizational skills and ability to learn quickly in a fast-paced environment.
• Typing speed of at least 50 words per minute is required.
• Effective oral and written communications, good math skills, and professional demeanor are essential.

Mansioni

• Handle high-volume calls and emails from internal and external customers and distributors.
• Enter orders and respond to order inquiries.
• Coordinate with manufacturing and logistics on shipping details and product availability.
• Liaise with the sales team for customer needs and procedures.
• Address customer complaints with empathy and professionalism.

Conoscenze

Customer service experience

Problem-solving

Active listening

Communication skills

Typing 50 wpm

Formazione

High school diploma or equivalent

Strumenti

ACD call center technology

Descrizione del lavoro

We are looking for a highly motivated Customer Service Representative in the Logan Township, NJ. In this role you will have continuous customer contact in a busy, high-volume work environment. You will handle internal and external customer and distribution calls and emails regarding customer orders, order inquiries, pricing, and general product information. You will also perform order-entry activities to process a high volume of incoming customer orders received via phone, fax, email, and mail, and will have frequent contact with manufacturing and logistics personnel regarding order shipping details and product availability. You may also deal with customer complaints and will need to have empathy for the customer’s situation.

Why apply?

• Competitive wages
• Opportunity for advancement
• Company provided benefits: Medical, Dental, Vision, disability, Company paid life and disability benefits, paid vacation, and 401K.

About the Role

• High-volume call center with internal and external customers.
• Order entry and order inquires.
• Frequent contact with manufacturing and logistics personnel regarding order shipping details.
• Contact with internal sales department for customer needs/procedures.
• Customer complaints.

We Require:

• Minimum two years’ experience in an ACD-equipped call center preferred. Comprehensive customer-service experience and training in handling difficult customers, in problem-solving skills, and in professional listening and fact-finding techniques must all be demonstrated. Must perform the required job duties accurately and efficiently.
• Strong organizational skills are essential, as well as the abilities to learn quickly, to prioritize work and to be a self-starter in a fast-paced, high-energy environment.
• Typing speed of at least 50 words per minute required. Personal computer experience with word processing and spreadsheet software desired.
• Effective oral and written communications skills, good math skills, a pleasant, professional, and courteous manner, and excellent interpersonal skills are all required.
• High school diploma or equivalent required. Some college preferred.

About Us

Custom Building Products is a high-volume manufacturer of stone and tile installation and beautification products. Custom Building Products is dedicated to excellence as the industry leader by supplying our customers with quality, innovative building products. Our Company is committed to safely maximizing productivity, profits, and opportunities for employee growth. Custom Building Products is committed to maintaining a leadership position as an innovative, dynamic organization dedicated to providing quality products and services meeting and exceeding customers’ expectations.