Call Center Rep

Franklin Professionals; Leominster (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Health, Dental & Vision Insurance

Long Term Disability Insurance

Paid Time Off

Job summary

Top Echelon Software, LLC is seeking a Customer Service Representative to support customers in Leominster, MA. You will assist with understanding and troubleshooting equipment, and help with ordering supplies, delivering high-quality service across phone, chat, and email.

Join a team that values training, benefits, and a supportive leadership team committed to continuous improvement for customers and employees.

Qualifications

• Clear communication skills and professional phone etiquette.
• Proficiency with computers and basic software.
• Strong problem-solving and resourcefulness.
• Ability to stay organized in a fast-paced environment.
• Willingness to continually learn and adapt.

Responsibilities

• Handle customer calls with focus on high-quality service and solutions.
• Make outbound calls to new customers to assist ordering (warm calls).
• Process orders with attention to detail.
• Communicate clearly via phone, live chat, and email.
• Maintain knowledge of products and services to provide accurate information.

Skills

Excellent communication

Computer proficiency

Problem solving

Fast-paced prioritization

Self-motivated learning

Education

High school diploma / GED

Job description

Are you looking for a team-oriented customer service environment with the opportunity for stability and long-term growth? We are arapidly growing provider of specialty equipment to consumers throughout New England. Currently, we are seeking reliable, team-oriented people with talent for giving exceptional customer service over the phone.

When you join our team, you will work in our newly renovated headquarters in Leominster, MA, and be provided with extensive training, exceptional benefits, and a leadership team that is supportive and dedicated to continuous improvement for customers and employees

As our Customer Service Representative, you will help customers understand and troubleshoot equipment andassist with ordering supplies.

How you will contribute:

• Handle incoming calls from customers with afocus on high-quality service and providing solutions. We do not limit call time as our number one priority is solving the customer's concern.
• Make outgoing phone calls to new customers to assist them in the ordering process. These are warm calls- No cold calling!
• Processing orders with a high level of attention to detail
• Communicating clearly and professionally via phone, live chat, and email
• Maintain knowledge ofcompany products and servicesto provide accurate information and solve issues as quickly as possible.

What you need to bring to the table:

• Excellent communication skills
• Passion to provide outstanding customer service
• Proficiency in using computers
• Motivation to continually learn and implement knowledge
• Ability to work in a fast-paced environment and prioritize
• Strong problem-solving skills and resourcefulness
• High school diploma / G.E.D or equivalent required

Benefits to you after completion of temp period:

• No nights or weekends (Hours are Monday through Friday 8AM to 5PM
• 401K with company match
• Health, Dental & Vision Insurance
• Long Term Disability Insurance
• Paid Time Off including Vacation, Sick & Personal Days

Why Join Our Team?

You will work with a highly respected market leader offering solutions that make a real impact on people’s lives. We value autonomy to manage your work while providing ongoing training and support, and career advancement opportunities. If you have a high aptitude for customer service, computer skills, and the desire to build a long-term career, this may be a perfect opportunity for you.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.