Customer Service & Sales Support Representative

Parksite; Carlstadt (NJ); On-site; USD 39,000 - 47,000; Full time

Job summary

Parksite in Carlstadt, NJ is seeking a Regular Full Time Customer Service professional to enter orders, coordinate shipping, and support existing accounts. You will communicate with customers by phone, email, and other channels, resolve issues, and help maintain strong relationships.

The role emphasizes fast-paced environments, organization, and teamwork, with responsibilities including reporting and assisting with order entry and inquiries to ensure customer satisfaction.

Qualifications

• Strong customer service skills both in person and virtually.
• Self-motivated and functions well independently as well as within in a team
• Comfortable in fast paced environment
• Superior organizational and time management skills

Responsibilities

• Always maintain a positive and professional attitude towards customers and co-workers
• Enter sales orders received via phone, email, or sales rep
• Communicate with customer through various channels regarding shipping, invoice and back orders
• Ensure customer satisfaction and provide professional customer support
• Achieve product, technical, and territory knowledge
• Responsible for servicing and supporting existing accounts
• Handle complaints, provide appropriate solutions and alternatives to meet customer needs
• Building sustainable relationships with customers and co-workers
• Responsible to run variety of daily and weekly reports
• Manage large volume of inbound call and orders
• Will assist CSRs with order entry, phone calls, and reports

Skills

Customer service

Self-motivation

Adaptability

Organizational skills

Time management

Communication skills

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Full-Time Carlstadt, NJ, US

3 days ago Requisition ID: 2777

Salary Range: $28.00 To $34.00 Hourly

RESPONSIBILITIES:

• Always maintain a positive and professional attitude towards customers and co-workers


• Enter sales orders received via phone, email, or sales rep


• Communicate with customer through various channels regarding shipping, invoice and back orders


• Ensure customer satisfaction and provide professional customer support


• Achieve product, technical, and territory knowledge


• Responsible for servicing and supporting existing accounts


• Handle complaints, provide appropriate solutions and alternatives to meet customer needs


• Building sustainable relationships with customers and co-workers


• Responsible to run variety of daily and weekly reports


• Manage large volume of inbound call and orders


• Will assist CSRs with order entry, phone calls, and reports

QUALIFICATIONS:

Knowledge, Skills, and Abilities:

• Strong customer service skills both in person and virtually


• Self-motivated and functions well independently as well as within in a team


• Comfortable in fast paced environment


• Superior organizational and time management skills

Experience:

• Track record of high performance in fast paced environment


• Proficient with Microsoft office products