Customer Service Representative

Regency Management Services; Burlington (NJ); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, Vision

Life Insurance

401(k)

Paid Sick Days

Paid Vacation, Holidays

Employee Assistance Program

Employee discount

Descrizione del lavoro

Regency Management Services is seeking a Customer Service Representative for the Ashley Furniture Store in Burlington, NJ. You will handle orders, process payments, and answer customer inquiries in person or by phone.

This role requires strong interpersonal skills, computer literacy (Outlook, Word, Excel), and the ability to multitask while maintaining accuracy and courtesy.

Competenze

• High School diploma or GED required.
• Excellent verbal and listening skills.
• Strong computer literacy (Outlook, Word, Excel).
• Able to lift up to 25 pounds.

Mansioni

• Enter customer orders into the system accurately.
• Process payments and handle cash securely.
• Respond to customer inquiries in a timely, courteous manner.
• Schedule deliveries and maintain order status with customers.
• Assist with showroom displays and office tasks as needed.

Conoscenze

Customer service

Multitasking

Interpersonal skills

Team player

Computer literacy

Formazione

High School diploma or GED

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Job Details: Job Location: Burlington, NJ 08016, Position Type: Full Time, Salary Range: $15.92 - $15.92 Hourly, Travel Percentage: Up to 25%, Job Shift: Any, Job Category: Retail, Full–Time Career Opportunities

Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

About Us:

Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Benefits of working for us!

• We offer National Health, Dental, and Vision coverage
• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k)
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities:

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

As a Retail Office Associate, you must:

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/ move up to 25 pounds, regularly
• Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LPR25

Qualifications: