Customer Support Representative

Kelly Services; Dallas (TX); À distance; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

Transit spending account

Retirement savings plan

Holiday pay

Résumé du poste

Kelly Services is seeking a Client Service Coordinator for a 6-month contract, with potential to convert to full-time. The role is 100% remote now, with hybrid work required when converting to full-time at a listed location, including Dallas, TX.

The candidate will support a customer-facing team, manage orders, and handle invoicing and data requests to ensure a smooth client experience. Strong B2B service experience and MS Office skills are favored.

Qualifications

• At least 1 year of B2B client or customer service experience is highly preferred.
• Strong analytical, organizational, and time-management skills.
• Ability to multitask and manage competing priorities.
• Quick to learn product information and apply it to client situations.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsabilités

• Assist the customer-facing team with client requests and service needs.
• Proactively manage the order process.
• Support back-end tasks such as invoicing, data requests, and following up with clients.
• Learn product information quickly and apply it to clients’ needs.
• Help ensure a professional, responsive client experience.

Connaissances

B2B customer service

Analytical skills

Organizational skills

Time management

Multitasking

MS Office proficiency

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Description du poste

Client Service Coordinator

Contract: 6 months, with potential to convert to full-time employment

Schedule: 40 hours per week; overtime may be needed

Hours: 8:30 a.m.–5:00 p.m. Central Time, with some flexibility

Contract work arrangement: 100% remote

If converted to full-time: Hybrid work is required at one of the listed locations.

Required location for hybrid work

Candidates must be able to work hybrid from one of these locations, and the preferred office location must be listed on their resume to be considered:

• Clayton, MO
• White Plains, NY
• New York City, NY
• Dallas, TX
• Madison, WI
• Wilmington, DE

About the role

Support a customer-facing team in delivering prompt, convenient, and professional service to assigned clients. You’ll help manage the order process and handle important administrative and follow-up tasks that keep client service running smoothly.

Responsibilities

• Assist the customer-facing team with client requests and service needs.
• Proactively manage the order process.
• Support back-end tasks such as invoicing, sending data requests, and following up with clients.
• Learn product information quickly and apply it to clients’ needs.
• Help ensure a professional, responsive client experience.

Qualifications

• At least one year of business-to-business (B2B) client or customer service experience is highly preferred.
• Strong analytical, organizational, and time-management skills.
• Ability to multitask and manage competing priorities.
• Quick to learn product information and apply it to client situations.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work hybrid from one of the listed locations if converted to full-time.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.