Sr Manager, Omnichannel Marketing & CX

Kelly Services; Deerfield (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability coverage

Legal plan

Retirement savings plan

Transit spending account

Paid holidays

Job summary

Kelly Services is seeking a Senior Manager, Omnichannel Marketing and CX, to shape and execute integrated marketing strategies that drive brand growth and frictionless customer experiences across channels.

Reporting to the Global Strategic Marketing Omnichannel Lead, this role partners with cross-functional teams and external agencies to deliver CX pilots, global campaigns, and KPI-driven programs in a hybrid Deerfield environment.

Qualifications

• 10+ years in senior marketing or CX roles.
• Proven global brand scaling and category launches.
• Strong strategic, analytical, and PM capabilities.
• Experience using PM tools like Monday.com.
• Excellent communication and stakeholder influence.
• Cross-functional alignment of creative, sales, product, and ops.
• Bachelor’s degree in Mass Communication/Media Studies or related field.

Responsibilities

• Partner with Global Omnichannel Lead to align priorities with business goals.
• Lead omnichannel marketing initiatives and CX pilot programs.
• Implement strategies and campaigns with IT, Privacy, Legal, and agencies.
• Serve as primary contact for stakeholders on omnichannel and CX.
• Track KPIs and milestones using project management tools.
• Draft executive communications and leadership updates.

Skills

Omnichannel Strategy & CX

Strategic Leadership

Executive Communication

Relationship Building

Operational Excellence

Education

Bachelor’s degree in Mass Communication/Media Studies or related field

Tools

Monday.com

Maestro

Job description

Senior Manager, Omnichannel Marketing and Customer Experience (CX)

Company: Kelly Services

Contract Duration: 5 months

Location: Deerfield, IL - Hybrid (2-3 days on site)

Kelly Services is seeking a dynamic and experienced Senior Manager, Omnichannel Marketing and Customer Experience (CX), to play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. This leader will report to the Global Strategic Marketing Omnichannel Lead and work collaboratively across the organization to deliver frictionless customer experiences.

Core Skills:

• Omnichannel Strategy & CX: Proven track record in designing and scaling integrated marketing systems focused on seamless customer interactions.
• Strategic Leadership: Demonstrated expertise in long-term planning, data analysis, and executing business-driving strategies.
• Executive Communication: Superior written and verbal communication skills, capable of crafting clear, compelling narratives for executive stakeholders.
• Relationship Building: Strong interpersonal skills, adept at establishing trust and fostering collaboration across teams and regions.
• Operational Excellence: Advanced project management abilities, with a focus on efficiency, accountability, and delivering results.

Key Responsibilities:

• Partner strategically with the Global Strategic Marketing Omnichannel Lead to manage key priorities and ensure business goal alignment.
• Lead the development and execution of omnichannel marketing initiatives, including customer experience (CX) pilot programs.
• Implement omnichannel marketing strategies and global campaign priorities in collaboration with various internal teams (IT, Privacy, Legal, Regulatory, Communications) and external agency partners.
• Serve as a primary contact for internal and external stakeholders on omnichannel marketing and CX initiatives.
• Track and report progress on KPIs and milestones using project management tools (e.g., Monday.com, Maestro).
• Draft and refine executive-level communications, presentations, and leadership updates.

Qualifications:

• 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX).
• Proven success in scaling global brands, launching new categories, and leading integrated marketing systems within fast-paced, matrixed organizations.
• Strong strategic, analytical, and project management capabilities.
• Proficiency with project management platforms, such as Monday.com.
• Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience aligning creative, sales, product, and operations teams around unified goals.
• Bachelor’s degree in Mass Communication/Media Studies or related field.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.