Customer Sales and Support Specialist

Kelly Services; Brea (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision

Telemedicine

Retirement savings plan

Service bonus and holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Brea, CA seeks a Customer Sales and Support Specialist to provide expert product support, process orders, and maintain customer satisfaction. This role emphasizes accuracy, collaboration with Sales and Technical teams, and adherence to FDA/ISO guidelines in a fast-paced environment.

The ideal candidate has 5+ years in customer service or inside sales, strong communication, and the ability to manage multiple priorities while delivering high-quality service across channels.

Qualifications

• High school diploma or GED is required; an associate degree is preferred.
• At least 5 years of customer service or inside sales experience in a corporate environment.
• Experience providing product-specific technical support to customers.
• Proficiency in SAP and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and follow-up.
• Friendly, personable communication style with the ability to work independently.

Responsibilities

• Provide customer support via phone and email with product-specific questions.
• Enter, review, qualify, and release customer orders accurately and in compliance.
• Identify duplicate profiles, promotional discrepancies, unusual orders, and issues.
• Respond to incoming calls and manage requests efficiently.
• Process returns and RMAs, update accounts, and maintain databases.
• Escalate complex technical inquiries to internal teams.
• Communicate new customer information and large orders to sales reps.
• Maintain current product knowledge through ongoing training.
• Support development and improvement of customer service procedures.
• Assist with proofreading and UAT for online ordering systems.
• Collaborate with Technical Services, Sales, IT, and other teams.
• Maintain high customer service standards while multitasking in a fast-paced environment.

Skills

Customer service

Inside sales

Attention to detail

Organization

Communication skills

Independent work

Education

High school diploma or GED

Associate degree preferred

Tools

SAP

Microsoft Office

Job description

Customer Sales and Support Specialist

Location: Brea, CA

Schedule: Monday-Friday, 8:00 AM–5:00 PM | Hybrid Fridays

Pay Rate: $25.00 per hour

Position Overview

We are seeking a customer-focused and detail-oriented Customer Sales and Support Specialist to join our team in Brea, CA! This role is ideal for an experienced customer service or inside sales professional who enjoys helping customers, providing technical product support, and ensuring accurate and timely order processing.

The successful candidate will play a key role in maintaining customer satisfaction, building positive customer relationships, and supporting sales and customer service operations while following company procedures and applicable FDA and ISO regulations.

Key Responsibilities

• Provide customer support via phone and email, assisting with product-specific technical questions and website navigation.

• Enter, review, qualify, and release customer orders while ensuring accuracy and compliance with company policies.

• Identify duplicate customer profiles, promotional discrepancies, unusual orders, and other potential issues.

• Respond to incoming customer calls and manage requests efficiently.

• Process returns and Return Material Authorizations (RMAs), along with account updates and database maintenance.

• Escalate complex technical inquiries to the appropriate internal teams.

• Communicate new customer information and large orders to the appropriate sales representatives.

• Maintain current product knowledge through ongoing training on existing products, new product lines, and competitor offerings.

• Support the development and improvement of customer service procedures and processes.

• Assist with proofreading and user acceptance testing (UAT) for online ordering systems and other technology updates.

• Collaborate with Technical Services, Sales, IT, and other customer service functions as needed.

• Maintain a high standard of customer service while managing multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required; an associate degree is preferred.

• At least 5 years of customer service or inside sales experience in a corporate environment. Retail experience does not meet this requirement.

• Experience providing product-specific technical support to customers.

• Proficiency in SAP and Microsoft Office.

• Excellent verbal and written communication skills.

• Strong attention to detail, organization, and follow-up.

• Friendly, personable, and confident communication style.

• Ability to manage multiple priorities and work independently with minimal supervision.

• Ability to understand and communicate complex technical information clearly.

• Adaptability and a sense of urgency in a changing, fast-paced environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.