Customer Service Representative I - Nights

Kelly Services; Norton Shores (MI); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Vacation

Job summary

Kelly Services is hiring a Customer Service Representative I for the night shift, onsite in Norton Shores, Michigan. The role focuses on customer orders, quotes, and logistics, with daily reporting requirements.

The position emphasizes professional communication, Excel proficiency, and CRM/SAP familiarity, plus a strong customer service background in a fast-moving parts environment. Benefits include medical, dental, vision and paid leave.

Qualifications

• Excellent verbal and written communication skills.
• Computer literacy in Microsoft Office; experience in CRM and SAP is a plus.
• Strong Microsoft Excel background.
• Strong customer service background in a fast-paced parts environment.
• Must have strong attention to detail and organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.

Responsibilities

• Work within a group inbox to provide timely responses to customer orders, RFQs, and inquiries.
• Maintain professional communication with customers via phone and email.
• Prioritize customer responses by urgency.
• Check inventory daily for repair parts and owed cores.
• Review Open Order, E-stock, RMA, Core and Add Bill reports daily.
• Research and obtain additional information from customers, SAP, or files as needed.
• Manage repair orders, track status, and issue quotes; coordinate returns or exchanges.
• Process front-to-back order entry, processing, and final delivery to customers.
• Coordinate daily escalations with Lead, Supervisor, Manager and Client.
• Collaborate with Vendor Representatives and Inventory Planners for parts repairs and purchases.

Skills

Communication

Excel

Customer service

Detail oriented

Deadline driven

CRM

Education

High school diploma or GED

Tools

SAP

CRM

Job description

At Kelly Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a Customer Service Representative I night shift for a long-term opportunity in Norton Shores, Michigan .

Customer Support Representative I - Nights

Night Shift: M-F 12:00am - 8:30am

Onsite: Norton Shores, Michigan

Hourly Pay: $18.00/hr W2

Enhanced Benefits (medical, dental, vision) + paid holidays & vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities:

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.

• Professional communication with customers, both internal and external, via phone and email.

• Prioritizing customer response by level of urgency.

• Checking inventory daily for incoming repair parts and owed cores from customers.

• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.

• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.

• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.

• Front to back order entry, processing and final delivery to end customer.

• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.

• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements:

• Excellent verbal and written communication skills.

• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.

• Strong Microsoft Excel background required.

• Strong customer service background required in an industry that moves parts.

• Must have strong attention to detail and exhibit excellent organizational skills.

• Ability to work under deadlines in a fast-paced work environment.

• Logistics or Inventory Management experience preferred.

• Completed High school diploma or GED is required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Find what’s next with Kelly.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affinity Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.