Customer Support Specialist

Kelly Services; Raritan (NJ); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Vacation and sick pay

Paid holidays

401(k) plan

Group medical, vision, dental, life, &

Short-term disability insurance

Kelly Discounts on goods and services

Job summary

Kelly Services is seeking a Customer Support Specialist to provide Tier 1 support for Set Track and eSIMS applications. The role involves managing the tag distribution tracker, coordinating with the warehouse for inventory updates, and supporting lifecycle management including reporting and unpairing tasks.

The ideal candidate has 2–5 years of experience in customer support and a High School diploma or GED.

Qualifications

• 2–5 years of experience in customer support or help desk roles.
• High School diploma or GED required.

Responsibilities

• Tier 1 support: respond to customer inquiries and resolve or escalate as needed.
• Manage Set Track tag distribution tracker and coordinate with warehouse for inventory updates.
• Support Set Track Tag Lifecycle Management including reporting, emailing, unpairing, and data updates.
• Assist in demoing eSIMS software to customers and solicit internal partner interest.
• Contribute to business development through data research and engagement tracking.
• Lead the conversion of inquiries from Salesforce/E-mail to Case in the support inbox.
• Assist US deployment champs with new customer engagements and data uploads.
• Create and document training materials for Tier 2 support and business continuity.

Education

High School / GED

Job description

Customer Support Specialist

Kelly Services is currently seeking a Customer Support Specialist for one of our top clients in either Bridgewater, MA or Raritan, NJ. Open to remote, if you're located close to Bridgewater, MA, Raritan, NJ, Palm Beach Gardens, FL or Mooresville, IN.

• Day-to-day Tier 1 support management of customer inquiries to resolution or escalation as needed for Set Track and eSIMS applications
• Manage Set Track tag distribution tracker, communication with the warehouse, inventory updates, and reporting
• Support Set Track Tag Lifecycle Management with field loaner inventory i.e. reporting, emailing, unpairing etc.
• Support intake process solicit internal partner interest in demoing eSIMS software to customers.
• Support business development of new software engagement by research data and solicit internal partner interest.
• Lead and document the conversion of Saleforce.com, Email to Case, software to manage tier 2 support the inbox.
• Support US deployment champs with new customer engagements and database setup data uploads.
• Standardize, document develop training for Tier 2 support role for business continuity.
• Experience: 2-5 years Education: High School / GED

Important information:

This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.

Why Kelly ® ?

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

As a Kelly Services employee, you will have access to numerous perks, including:

• Vacation and sick pay
• Paid holidays
• 401(k) plan
• Group medical, vision, dental, life, and short-term disability insurance options
• Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
• Kelly Learning Center offers free courses and trainings
• Weekly pay

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long‑term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Aff…

We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to the application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.