Customer Support & Quotes Specialist

Materion; Milwaukee (WI); On-site; USD 30,000 - 41,000; Full time

Job summary

Materion is seeking a Customer Support Specialist to drive accurate quotations and ensure order acknowledgment integrity. You will coordinate with sales, product management, engineering, and manufacturing to deliver timely quotes and resolve issues.

The role emphasizes strong communication, problem solving, and a proactive service mindset, with opportunities to support outside sales and improve KPIs. Milwaukee-based, full-time.

Qualifications

• Associate degree in business or in a technical field with 2 years of experience, bachelor's degree, or 4 years' experience in lieu of degree.
• Minimum of 3 years of related experience including customer service preferred.
• Technical background preferred.
• Willingness to learn and drive to meet results.
• Self-starter and ability to work independently and collaboratively with others.
• Demonstrated strong attention to detail and organizational skills; experience with Microsoft Excel, Word, PowerPoint and Teams.
• Demonstrated ability to communicate clearly, professionally, and effectively, both written and verbally.

Responsibilities

• Act as liaison between Materion customers, outside sales, product management, engineering, quality and manufacturing.
• Develop rapport with external and internal customers.
• Manage quoting lifecycle by assembling detailed information from Product Management, Supply Chain, T&I, Engineering, and Legal.
• Check customer addresses, special instructions, and shipping methods.
• Apply correct payment and shipping terms.
• Provide proactive updates regarding delivery schedules, delays, changes, and execution risks to keep promise dates.
• Deliver exceptional customer service by answering technical questions and expediting orders.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Self-motivation

Education

Associate degree in business or technical field

Bachelor's degree

4 years' experience in lieu of degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Teams

Job description

Materion is seeking a Customer Support Specialist to drive accurate quotations and ensure order acknowledgment integrity. You will coordinate with sales, product management, engineering, and manufacturing to deliver timely quotes and resolve issues.

The role emphasizes strong communication, problem solving, and a proactive service mindset, with opportunities to support outside sales and improve KPIs. Milwaukee-based, full-time.