Manufacturing Customer Support Specialist: Drive Orders

Materion Corporation; Cleveland (OH); On-site; USD 52,000 - 64,000; Full time

Job summary

Materion Corporation is seeking a Customer Support Specialist to act as the primary contact for current and potential customers, managing orders and inquiries to drive revenue. You will collaborate with Key Account Managers, Account Management, and PM teammates to grow existing business and cultivate new customers while maintaining high service levels.

The role requires strong communication, problem solving, and proficiency with MS Office, SAP, and CRM tools.

Qualifications

• High School diploma (some college preferred) or Bachelor's degree.
• 3-5 years of experience with customer support.
• Experience in a manufacturing environment is required; metals or custom fabrication preferred.
• Familiar with advanced alloy systems & other engineered materials solutions.
• Familiarity with industry, customer, and quality specifications.
• Excellent communication skills, both written and verbal.
• Detail-oriented with the ability to follow through on issues.
• Proficient in MS Office and Outlook.
• Ability to learn SAP, CRM, and Enterprise software tools.
• Positive team player and willingness to participate in continued education.

Responsibilities

• Be the single point of contact for customers for order management activities.
• Receive and process orders and inquiries from current and prospective customers.
• Handle customer calls via direct and team hunt groups.
• Monitor order status and inform customers of changes in delivery requirements.
• Answer questions about products, prices, availability, or credit terms via email, phone, or internal systems.
• Quote prices, credit terms, or other bid specifications as required.
• Administer order entry, invoices, certifications, acknowledgments, and export paperwork.
• Maintain and verify customer records using automated systems.
• Provide professional service level in all communications with customers.
• Meet or exceed customer expectations regarding delivery, quality, and service (monthly KPI).
• Gain working knowledge of Materion products, applications, and capabilities.
• Collaborate with KAMs, Accounts, and manufacturing teams to ensure timely communication.
• Assist with returns and credits using problem resolution and recovery tools.
• Support shipping, invoicing, and purchasing as required.
• Understand customer/industry specs and assess Materion PM product feasibility.
• Prepare/review customer contracts with guidance from Compliance & Legal.
• Follow up on inquiries to generate new business opportunities.
• Create open order reports for key customers.
• Facilitate customer meetings as required.
• Participate in customer-delight initiatives.
• Offer slow-moving inventory to customers when applicable.
• Assist in SAP changes, testing, and training.

Skills

Customer service

Communication

Interpersonal skills

MS Office Suite

Outlook

SAP

CRM

Enterprise software

Teamwork

Problem solving

Education

High School diploma

Bachelor's degree

Tools

SAP

CRM

MS Office Suite

Outlook

Job description

Materion Corporation is seeking a Customer Support Specialist to act as the primary contact for current and potential customers, managing orders and inquiries to drive revenue. You will collaborate with Key Account Managers, Account Management, and PM teammates to grow existing business and cultivate new customers while maintaining high service levels.

The role requires strong communication, problem solving, and proficiency with MS Office, SAP, and CRM tools.