Bilingual Customer Support Specialist (English/Spanish)

Uline; Racine (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Tuition assistance

Job summary

Uline, a family-owned leader in shipping and packaging, is hiring a Bilingual Customer Service Representative for the Kenosha branch. You will handle orders, provide fast, accurate support by phone, email and chat, and become a product and solutions expert.

We offer hands-on training, growth opportunities, health insurance, 401(k) with match, paid holidays, and a goal-focused team in a 24/7 on-site operation.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Bilingual (English/Spanish) required; fluency in both spoken and written forms.
• Experience in customer service is a plus; willingness to learn and be trained.

Responsibilities

• Process customer orders via phone, email, and chat.
• Provide product, pricing and shipping information quickly and confidently.
• Build relationships with customers and understand their needs.
• Navigate Uline's website and online ordering for customers.

Skills

Bilingual English/Spanish

Customer service experience

Problem solving

Communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging, is hiring a Bilingual Customer Service Representative for the Kenosha branch. You will handle orders, provide fast, accurate support by phone, email and chat, and become a product and solutions expert.

We offer hands-on training, growth opportunities, health insurance, 401(k) with match, paid holidays, and a goal-focused team in a 24/7 on-site operation.