Customer Support Specialist

Uline, Inc.; Illinois; On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Paid time off

Tuition Assistance

Employee Perks Café

On-site fitness center

Modern facilities

Job summary

Uline, a leading distributor of shipping, packaging and industrial supplies, is seeking a Customer Support Specialist in Kenosha, WI. Earn from $27 to $32 per hour plus a $2 shift differential as you join a fast, friendly, customer-focused team.

You will handle orders, answer questions, and recommend the best solutions while building strong customer relationships. On-site role with robust benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Strong problem-solving and communication skills are essential.
• Prior customer service experience is a plus, but training is available.

Responsibilities

• Process customer orders and respond to inquiries via phone, email, and chat.
• Provide product and solutions recommendations with confidence.
• Answer product, pricing, and shipping questions quickly and accurately.

Skills

Problem solving

Listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer focused.

Why Customer Service at Uline?

Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert!
• We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNCS) #ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline's dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family. EEO/AA Employer/Vet/Disabled Drug-Free Workplace