Call Center Customer Service

Ultimate Staffing; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Ultimate Staffing is seeking a Call Center Customer Service representative to handle high-volume inbound calls for a utilities client. You will resolve billing and service inquiries, process payments, and generate service orders to keep customers informed.

The role requires 3+ years of call center experience, bilingual English/Spanish, and strong communication. Typical hours are 8am-5pm PST, with on-site duties and a focus on accurate record-keeping.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in a call center or high-volume customer service environment.
• Bilingual in English/Spanish required.
• Ability to manage a large volume of calls with professionalism, patience, and efficiency.

Responsibilities

• Manage high-volume inbound calls, addressing customer inquiries and resolving concerns related to billing, service requests, and account issues.
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness.
• Generate and manage service orders, providing customers with updates on service requests.
• Maintain accurate records of customer interactions and transactions, ensuring attention to detail.
• Perform other responsibilities as requested by leadership to support team objectives.

Skills

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Job description

Call Center Customer Service - Utilities

Are you ready to be the face of our client and provide outstanding service to their customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.

Accountabilities

• Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
• Generate and manage service orders, providing customers with updates on service requests
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
• Perform other responsibilities as requested by leadership to support overall team objectives

Education and Experience

• High school diploma or equivalent required
• 3+ years of experience in a call center or high-volume customer service environment
• Bilingual in English/Spanish required
• Ability to manage a large volume of calls with professionalism, patience, and efficiency
• Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
• Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience

8am-5pm PST, subject to change based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.