Customer Service Specialist - Orders & Inventory Support

Brick; Shreveport (LA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Acme Brick Company is seeking a Customer Service Representative to provide product and service information to customers and sales reps. You will resolve product and service issues, enter customer orders, and support operations while maintaining procedures and communication.

The ideal candidate will be organized, personable, and flexible to handle varied tasks, contributing to efficient operations and a positive work environment.

Qualifications

• 2+ years of related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Excel; JDE experience preferred

Responsibilities

• Communicate with customers by phone, email or in person on various concerns.
• Place purchase orders for tile, wood, stone and other masonry products with manufacturers and vendors.
• Receive tile, wood, stone and other masonry materials into inventory through the operating system.
• Order entry of sales orders and sales transfers.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent; some college preferred

Tools

Microsoft Office

Excel

JDE

Job description

Acme Brick Company is seeking a Customer Service Representative to provide product and service information to customers and sales reps. You will resolve product and service issues, enter customer orders, and support operations while maintaining procedures and communication.

The ideal candidate will be organized, personable, and flexible to handle varied tasks, contributing to efficient operations and a positive work environment.