Customer Success & Order Specialist

ACME CONSTRUCTION SUPPLY; Amarillo (TX); On-site; USD 48,000 - 52,000; Full time

Job summary

ACME CONSTRUCTION SUPPLY in Amarillo, TX is seeking a Customer Support Specialist who delivers exceptional service by building trust-based relationships and ensuring an accurate order experience.

This position manages a range of responsibilities including order entry, customer inquiries, problem resolution, delivery communication and account management, while supporting the company’s commitment to building partnership over customer service.

Qualifications

• Minimum 2 years of customer service or inside sales experience.
• Completion of Acme University 100 series trainings.
• Experience with ERP systems (Eclipse preferred).
• Proficiency in Microsoft Office such as Outlook and Excel.
• Familiarity with construction supply products is a plus.

Responsibilities

• Accurately enter and manage sales orders from initiation to completion.
• Maintain Inside Sales queues daily, including Trouble, Remote Order Entry, Will Call, Invoice Preview, and Open Order Status Review.
• Proactively communicate with customers regarding delays, issues, and backorders; bi-weekly updates on will call orders.
• Complete all documentation accurately and in a timely manner.
• Use tools such as Eclipse, Revalgo, vendor catalogs, and industry websites and contacts to support order processing and product sourcing.
• Coordinate pricing on bids over $2,000.00 with Outside Sales or Branch Management.
• Deliver service in alignment with Acme’s Customer Partnership Program; maintain a high call score.
• Go above and beyond to anticipate customer needs and deliver personalized service.
• Greet and assist customers with professionalism and maintain a neat, organized work area.
• Support warehouse operations as needed and follow directives from management.

Skills

Active Listening

Customer Focus

Time Management

Conflict Resolution

Education

High School Diploma

Tools

Eclipse

Revalgo

Excel

Outlook

Job description

ACME CONSTRUCTION SUPPLY in Amarillo, TX is seeking a Customer Support Specialist who delivers exceptional service by building trust-based relationships and ensuring an accurate order experience.

This position manages a range of responsibilities including order entry, customer inquiries, problem resolution, delivery communication and account management, while supporting the company’s commitment to building partnership over customer service.