Customer Support & Order Specialist (6-Month Contract)

Kelly Services; Milpitas (CA); On-site; USD 40,000 - 41,000; Full time

Job summary

Motion Recruitment Partners (MRP) is seeking a motivated professional to support distribution/manufacturing operations. You will manage high volumes of customer inquiries via email and phone, provide quotes, process orders, and coordinate with vendors to ensure timely delivery.

The role emphasizes strong customer care and collaboration across teams. Candidates should demonstrate excellent communication, multitasking, and proficiency with MS Office.

Qualifications

• Excellent communication and customer service skills are essential.
• Experience in distribution or manufacturing.
• Ability to multitask, prioritize and work under pressure while maintaining metrics and standards.
• Proficiency with Microsoft Word, Excel, and Outlook; multitasking within Windows.

Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring timely, accurate responses.
• Respond to inquiries regarding products, provide quotes, and handle order entry.
• Place orders and provide acknowledgements to customers while meeting sales targets.
• Coordinate with third‑party vendors to ensure on‑time processing and delivery of orders.
• Initiate returns and exchanges to meet customer needs while upholding standards and metrics.
• Build lasting customer relationships through excellent care and drive repeat business.
• Collaborate with cross-functional teams to drive continuous improvement and innovation.

Skills

Customer service

Distribution/Manufacturing experience

Multitasking

MS Office

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Motion Recruitment Partners (MRP) is seeking a motivated professional to support distribution/manufacturing operations. You will manage high volumes of customer inquiries via email and phone, provide quotes, process orders, and coordinate with vendors to ensure timely delivery.

The role emphasizes strong customer care and collaboration across teams. Candidates should demonstrate excellent communication, multitasking, and proficiency with MS Office.