Customer Service Representative

Kelly Services; Milpitas (CA); On-site; USD 40,000 - 41,000; Full time

Job summary

Motion Recruitment Partners (MRP) is seeking a motivated professional to support distribution/manufacturing operations. You will manage high volumes of customer inquiries via email and phone, provide quotes, process orders, and coordinate with vendors to ensure timely delivery.

The role emphasizes strong customer care and collaboration across teams. Candidates should demonstrate excellent communication, multitasking, and proficiency with MS Office.

Qualifications

• Excellent communication and customer service skills are essential.
• Experience in distribution or manufacturing.
• Ability to multitask, prioritize and work under pressure while maintaining metrics and standards.
• Proficiency with Microsoft Word, Excel, and Outlook; multitasking within Windows.

Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring timely, accurate responses.
• Respond to inquiries regarding products, provide quotes, and handle order entry.
• Place orders and provide acknowledgements to customers while meeting sales targets.
• Coordinate with third‑party vendors to ensure on‑time processing and delivery of orders.
• Initiate returns and exchanges to meet customer needs while upholding standards and metrics.
• Build lasting customer relationships through excellent care and drive repeat business.
• Collaborate with cross-functional teams to drive continuous improvement and innovation.

Skills

Customer service

Distribution/Manufacturing experience

Multitasking

MS Office

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

$29.13 - $30

We are seeking a highly motivated individual with experience in distribution or manufacturing of tangible goods. Strong customer service and computer skills are required.

Contract Duration: 6 months

Required Skills & Experience

• Excellent communication and customer service skills are a must.

• Experience in distribution or manufacturing

• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.

What You Will Be Doing

Daily Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.

• Respond to customer inquiries regarding products, provide quotes and handle order entry.

• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.

• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.

• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.

• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.

• Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.