Customer Care Pro - Inbound Support & Growth

Springs Window Fashions; Waukegan (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Career growth

Friendly team

Job summary

Springs Window Fashions is seeking a Customer Service Representative to handle inbound inquiries, assist customers with product details, and process orders. You will deliver accurate information, guide customers through product selection, and ensure timely order updates while maintaining a high level of service.

Through training and supportive coaching, you will build strong relationships, resolve issues, and collaborate with sales, production, and shipping teams to meet customer needs and

Qualifications

• Strong customer communication skills, including clear written and verbal communication, active listening, and a professional demeanor.
• Ability to build rapport with customers, showing empathy, patience, and a customer-first mindset.
• Problem-solving and analytical skills to address needs and determine solutions efficiently.
• Proficiency with basic computer applications (Microsoft Office, CRM systems) and quick learning of new systems.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text/chat, or social media in a courteous manner.
• Provide accurate information and guide customers through product selection and usage.
• Process orders, quotes, sample requests, and order entries while verifying pricing and delivery details.
• Monitor order status, provide updates, and manage delays with proactive communication.
• Troubleshoot issues using available guides and escalate when necessary.
• Collaborate with internal teams to resolve customer needs and ensure satisfaction.

Skills

Customer communication

Active listening

Empathy

Problem solving

Multitasking

Reliability

Tools

Microsoft Office

CRM systems

Order entry tools

Job description

Springs Window Fashions is seeking a Customer Service Representative to handle inbound inquiries, assist customers with product details, and process orders. You will deliver accurate information, guide customers through product selection, and ensure timely order updates while maintaining a high level of service.

Through training and supportive coaching, you will build strong relationships, resolve issues, and collaborate with sales, production, and shipping teams to meet customer needs and